We hope you’ll love your purchase from Rampack, but in case you need to return an item, please keep the following information in mind:

Return Window:

  • To be eligible for an exchange or refund, you must request a return within 3 days of receiving your order. Requests received after 3 days will not be accepted.

How to Initiate a Return:

  • You can write us on [email protected]
  • For a smooth approval process, please include:
    • Your order ID and delivery pin code.
    • Photos or videos of the items in their original condition.

Conditions for Return:

  • Only unused and undamaged items will be accepted for return.
  • Items sent back without requesting a return will not be accepted.

Return Shipping:

  • We offer free reverse pick-up for:
    • Defective/damaged products
    • Incorrect items received
  • A reverse pick-up charge of Rs.100 applies for returns for other reasons.

Damages and Issues:

  • Upon receiving your order, please inspect it thoroughly. If you receive a defective, damaged, or incorrect item, contact us immediately. Please include photos or videos of the issue.

Non-Returnable Items:

  • Certain items cannot be returned, including:
    • Perishable goods (food, flowers, plants)
    • Custom products (special orders, personalized items)
    • Hazardous materials, flammable liquids, or gases
  • We cannot accept returns on sale items or gift cards.

Exchanges:

  • The fastest way to get the item you want is to return your original item and place a separate order for the new item once the return is approved.

Refunds:

  • We will notify you once we receive and inspect your return, and let you know if the refund is approved.
  • Approved refunds will be processed within 15 to 18 business days using the original payment method.
  • Upon return approval, our team will contact you for your bank account or UPI details for Cash-On-Delivery orders. The refund will be credited within 15 to 18 business days.

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